Security Officer, Level I

The Boca Raton • Full-time • Boca Raton, Florida, United States • $18.50 - $19 / year • 2d ago

Summary:

The ideal candidate is responsible for ensuring a safe and secure environment for all resort guests, staff, and property. This role involves patrolling the resort premises, responding to security-related incidents, and enforcing resort policies to enhance the safety and comfort of everyone on the property. The officer acts as a visible deterrent against potential threats and is expected to provide excellent customer service while maintaining a professional demeanor.

Essential Functions

Job duties include although are not limited to:

Patrol:

Perform regular patrols of the resort grounds, including guest room floors, public areas, parking lots, and restricted areas.
Check the AEDs to ensure that the battery is charged and that it is not blocked for easy access.
Conduct safety checks of the resort property to ensure no safety concerns; if found, report in Know Cross for repairs.

Incident Response:

Respond quickly and efficiently to security incidents such as disturbances, theft, accidents, and emergencies. Provide immediate assistance and ensure incidents are documented.

Associate Entry Access Control:

Monitor entry and exit employee entrance control access to restricted areas
Ensure only authorized individuals enter secure zones and verify IDs or passes as needed.
Conduct package inspection of associates leaving the building
Key control access. Assign keys to associates as needed
Assign keys to associates who need to use a resort-owned vehicle
Accept after-hour deliveries
Accept and log Lost and Found items

Customer Service:

Act as a visible presence in guest areas and provide assistance, directions, and information to resort guests when required. Maintain a friendly and approachable attitude while enforcing resort policies.

Policy Enforcement:

Enforce resort rules and regulations to ensure the safety of all guests and employees. Report violations and take appropriate actions to resolve disputes or prevent escalation.

Emergency Response:

Respond to fire alarms, medical emergencies, and other critical incidents. Coordinate with emergency services (police, fire, ambulance) when required.

Report Writing:

Maintain detailed logs and write comprehensive reports on all security incidents, noting important details such as time, location, and actions taken.

Collaboration:

Work closely with resort management, maintenance, and housekeeping staff to identify and address potential safety hazards or security concerns.

Safety Checks:

Perform routine inspections of resort facilities, ensuring that all safety protocols, such as fire exits, alarm systems, and emergency equipment, are functioning properly.

External Relationships

Has regular contact with guests, housekeeping department, front office.

Internal Relationships

Reports to Director of Safety & Security

Qualifications:

Ability to remain calm and professional in high-pressure situations
Strong communication skills (verbal and written)
Physical fitness to perform patrolling duties and respond to incidents

Key Competencies:

Attention to detail and vigilance
Conflict resolution skills
Professionalism and integrity
Teamwork and collaboration
Strong customer service orientation

Education/Experience Requirements

High school diploma or equivalent
Previous experience in security, law enforcement, or a similar role (preferred)
Valid security officer license or certification (as required by the state or region)
CPR and First Aid certification (preferred)

Physical Requirements

Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing.

We are proud to be an EEO/AA employer M/F/D/V in the United States. We maintain a drug-free workplace and perform pre-employment substance abuse testing.