Job Profile Summary
Manages or performs work in some/all the following areas: Collection and maintenance of customer accounts • Follow-up correspondence, resolution, and escalation of overdue accounts.
Must Possess excellent written and verbal communication skills and be able to work independently.
RESPONSIBILITIES
- Communicate all documents needed for Credit Application Process to potential customers.
- Responsible for timely collections and communicate with customers i.e. account status
- Maintain timely written documentation and support for all customer interactions, detailed collection notes and contact information
- Respond to customer inquiries and review documents to further explain invoice differences
- Research and resolve unidentified and unapplied payments
- Provide customers with invoice copies and/or statements, as needed
- Provide research related to short payments and deductions
- Communicate with Sales team pertaining to credit and collections
Education
High school degree or GED
Minimum Experience
1-2 years of administrative experience
Skills
- Proficient in Microsoft Office software and customer database platforms
- Organization
- Time Management
- Verbal and written communication
- Basic Excel Knowledge
#LI-NW1
